
We strive to provide exemplary customer care, which is why so many of our clients have the confidence and trust to return to us time after time. Furthermore, a high percentage of new work comes via referrals from existing customers indicating, we feel, a good level of customer satisfaction.
Here are just a few comments we have received recently regarding our service:
'My business requires that my ICT systems operate at maximum efficiency. I recently experienced various problems with my network and a friend recommended pcResponse to me. I was highly impressed by the speed and efficiency of the service provided by Matthew Field, the problems with my system were resolved and it is currently operating perfectly. More importantly, I now have the comfort of knowing that should I have any ICT problems in the future, I know exactly who to contact for swift and effective action. I therefore strongly recommend pcResponse as an essential resource for any ICT dependent small organization.'
S. Wills
'I am writing to thank you for repairing my computer so efficiently.
My computer had completely died; it wouldn’t start up, even into safe mode. Within a few hours of my telephone call to pcResponse you came to my house and at a time when repair shops were closed. Using your own CD discs you were immediately able to access my computer and to make an initial diagnosis. It was necessary for you to take the computer away for more intensive attention.
You then kept me informed about progress, and after a couple of days returned my computer to my home. It was in full working order with many viruses removed and with all my computer programs and personal files intact. Moreover it was working very much faster than previously. The service you provided, for the modest sum of £59.99 was fast, friendly, efficient and effective. I have no hesitation in recommending you to others.
.'
M. Arnold
'At last somebody who’s prepared to explain the basics without resorting to the technical! I love Matthew’s proactive approach to help improve how I use my PC. He’s happy to spend time to make sure all is working just as it should be. Although it hasn’t happened, I’m sure he’d act quickly should I have a major problem. Having been referred to Matthew by a friend, I’m more than happy to recommend him.'
M. Perry
'Matthew has been our computer expert for over 2 years, he has not only repaired our computer, managed to retrieve data from the hard drive of an old computer (which another company said was impossible) but also given me lessons, this cant be easy for him as I am 72 & a very slow learner. The most important thing is he is honest & doesn't fleece the elderly & is with you as soon as he can when you call him. I have had no qualms about recommending him to my family & friends '
M. Howarth
'Just a quick email to say many thanks for being so prompt with sorting out my computer and installing the software. If you hadn’t been so responsive, I wouldn’t be able to work from home properly today.'
ALISON MO, PARTNER, NOMO STRATEGIC MARKETING AND DESIGN LLP
'Matthew was very helpful, explained things well and was keen to find a solution that suited me. I was very pleased with the final results to my problems and would have no hesitation in calling him again or recommending his work to my friends.'
P. Ramsay
'I am writing to warmly recommend Mr Matthew Field in regard to his considerable ability and knowledge of computers, and dealing with problems associated with them.
He has visited our house on many occasions to help us out of many computer problems.
He is reliable and very professional, seemingly with the answer to everything concerning computers
He gives valuable and most reliable advice on buying computer equipment, software, hardware, etc.
I am pleased to have the opportunity to recommend Matthew and I am sure he will give good advice and good service at reasonable cost.'
A. H Dudeney, Headmaster (retired)
'Since I have been working with pcResponse not only have any problems been very quickly resolved but I have also learnt a lot. Reliable and value for money and more importantly trustworthy. I would have absolutely no hesitation in recommending pcResponse.'
J. Davey - Teamwork One
'Matthew has been my computer 'guru' for a number of years now, and I honestly don't know what I'd have done without him. He's always ready to help and advise, he's honest and reliable and his charges are very reasonable. I wholeheartedly recommend his services.'
P. Paone




