for business
We recognise that business clients often require an additional set of services above and beyond those we offer as standard.
'pcResponse for business' provides a comprehensive support package that can be tailored to your specific business needs with a range of competitive pricing structures.
Subscription Support
For businesses that may have frequent support requests a subscription-based tariff may be more cost-effective. We can provide a custom support plan with a monthly fee tailored to your IT system size and a minimum contract period of just one month.
Security & Data Protection
Every business needs an IT infrastructure that is not only secure but also effectively protects against data loss in the event of human error or disaster.
We can provide a range of solutions targeted to your specific needs including:
- Wireless Network Security
- Hard Drive Data Encryption
- Backup Power Devices/Uninterruptible Power Supplies
- RAID Storage Systems with inbuilt data redundancy
- Network Storage Systems (Network Attached Storage
- Offsite Storage Systems
Auditing
Creating a detailed inventory of a businesses IT assets for accounting or valuation reasons can be a lengthy and complex process. We can provide an efficient and cost-effective service whilst you continue running your business.
Procurement and Installation
Matching your business IT requirements to the vast range of hardware and technical specifications available can be a time-consuming and daunting prospect. We will act on your behalf to translate your requirements into the best and most cost-effective products.
Network Configuration & Cabling
Frequently, the installation of network components such as computers, printers, routers and VOIP devices can result in complex configuration and incompatibility issues causing significant network downtime. Through many years experience we have seen and solved a variety of such issues and thus can ease the setup of a new system or the addition of devices to an existing system.
Network issues
We were contacted by a company who recently moved to central Farnham. They had recently had new VOIP telephones installed by a telephone engineer. Their phones were intermittent and the printer failed to work.
We turned up within the hour, and it turned out that there was a conflict between the printer and telephones. This was easily rectified and we then checked and double checked that the phones and printers worked for all the staff.
PC Disaster Recovery
We were called for urgent help in West Clandon where we were told there was a software update which then forced a computer to have a blue screen. They were unable to enable a system restore or enable safe mode. The customer was able to continue to work with another computer, and we were able to get the computer back working, including preserving all the data and software.
Reducing Costs
pcResponse was asked to check the broadband and telephone costs for a customer. By changing the broadband internet service provider we were able to reduce their costs by 80%, and increase the broadband speeds five-fold.
